This notice describes how we collect and use your personal information. It applies to personal information that you provide to us. It also explains the rights you may have in relation to the personal information that we hold about you.
1. Who we are
When we say ‘we’ or ‘us’ in this notice we’re referring to Royal London Mutual Insurance Society Limited, a company registered in England and Wales (registration number:99064).
This is the ‘parent’ company of the Royal London Group and is your main point of contact for all of our companies.
2. What kind of personal information do we hold about you?
We may collect and process the following:
- Information about you – for example name, age, gender, date of birth.
- Contact information - for example email, address, postcode and phone number.
- Online information – for example cookies and IP address (your computer’s internet address), if you use our websites.
3. How is my personal information used?
Your information will be used in a number of ways including;
Competitions and giveaways
We will use personal information including name, email address and contact number submitted by entrants when entering the draw for the purposes of administering the draw. We may also disclose the winner’s name and county of residence on our website.
Royal London Newsletter
You have the right to stop receiving the Royal London Cricket newsletter at any time. All you need to do is to unsubscribe when you receive it or contact us at the email address below.
Sending you marketing information where you have provided permission to be contacted by post, email, text and other electronic means – you can easily change your mind and 'opt out' of receiving marketing information by emailing us: GDPR@Royallondon.com or ringing us on 0204 525 3777.
If, through any of our channels or platforms, you have opted in to receive any communications from our partners or any other organisations, e.g. the Lions, please contact them directly on their individual channels or platforms to unsubscribe from their databases.
4. Where do we get your information from?
Most of the information we receive comes directly from you when you sign up for our newsletter or one of our competitions. We may also get personal information about you from other sources:
- Partners and sponsors – where you may have entered a competition and chosen to receive information from us.
5. What are our legal grounds for using your information?
Data Protection gives organisations a number of different conditions to allow us to process your information lawfully.
We’ll only use your personal information when one of these conditions has been satisfied. Below you can see how we use your information and the legal grounds for processing this:
|Legal Grounds||Use of your information|
Your personal information may be processed when we receive your consent
The consent you provide must be freely given, informed, specific, unambiguous and be given with a positive affirmative action.
Your consent can be withdrawn at any time.
Sending you marketing information where you have provided permission to be contacted by email, text and other electronic means – you can easily change your mind and 'opt out' of receiving marketing information by emailing us: GDPR@royallondon.com or ringing us on 0204 525 3777.
Necessary for legitimate interests
We also use your information when we have a “legitimate interest” and that interest isn’t outweighed by your privacy rights. Each activity is assessed and your rights and freedoms are taken into account to ensure that we’re not being intrusive or doing anything beyond your reasonable expectation. We’ll assess the information we need, so we only use the minimum.
If you want further information about processing under legitimate interests you can contact us using the details below.
You also have the right to object to any processing done under legitimate interests. We’ll re-assess the balance between our interests and yours, considering your particular circumstances. If we have a compelling reason we may still continue to use your information.
We use legitimate interests for the following:
|Use of your information||Legitimate interest(s)|
|Sending you our Royal London cricket newsletter||
We need to ensure our communications are in line with Royal London’s values as a member-owned organisation.
We also need to grow and sustain our business and develop our brand and effectively communicate with our members
|Competitions and giveaways. We collect and process this information on the basis of your legitimate interests in participating in the competition or prize draw, and in claiming the prize in the event that you win.||We need to grow and sustain our business and develop our brand and effectively communicate with our members|
7. Overseas Transfers
We sometimes use third parties located in other countries to provide support services. As a result, your personal information may be processed in countries outside the European Economic Area (EEA).
These services will be carried out by experienced and reputable organisations on terms which safeguard the security of your information and comply with the European data protection requirements. Some countries have been assessed by the EU as being ‘adequate’, which means their legal system offers a level of protection for personal information which is equal to the EU’s protection. Where the country hasn’t been assessed as adequate, the method we have chosen is standard contractual clauses.
The European Commission has recognised ‘standard contractual clauses’ as offering adequate safeguards to protect your rights and we’ll use these where required ensuring adequate protection for your information. The European Commission approved standard contractual clauses are available here.
We use Transport Layer Security (TLS) to encrypt and protect email traffic. However if your email service doesn’t support TLS, any emails we send or receive won’t be protected. We recommend you don’t send anything confidential to us by email.
Once we receive your information, we use strict procedures and security features to protect your information from unauthorised access.
9. How long do we keep personal information for?
We’ll keep your personal information for as long as it’s considered necessary, for the purpose for which it was collected, and to comply with our legal and regulatory requirements. E.g. we will keep completion prize winners details for 6 months after the draw.
10. What are my rights?
Your rights are outlined below. The easiest way to exercise any of your rights would be to contact our Data Protection Officer at the contact details provided. We will provide a response within 30 days, if not sooner. There is normally no charge for exercising any of your rights. We may ask you for proof of identity when you request to exercise some of these rights to ensure we are dealing with the right individual.
Access to your personal information
You have the right to find out what personal data we hold about you, in many circumstances. Please see the 'Contact us' section below for our contact details.
Correcting or adding to your personal information
If any of your details are incorrect, inaccurate or incomplete you can ask us to correct them or to add information.
Withdrawing your consent
If you have provided consent for us to use your personal data, you have the right to withdraw your consent at any time. If you withdraw consent, then we may not be allowed to use your data going forward. However, it would not invalidate any processing that was carried out before you withdrew consent.
Withdrawal of consent may impact the product and services we can provide to you, or the ability to administer your policy such as a claim. In this event, we will let you know what the impact would be.
Transferring your personal data to another organisation (data portability)
In some circumstances you can ask us to send an electronic copy of the personal data you have provided to us, either to you or to another organisation.
Objecting to the use of your personal data for legitimate interests
You also have the right to object to any processing done under legitimate interests. We will re-assess the balance between our interests and yours, considering your particular circumstances. If we have a compelling reason, we may continue to use your personal data, if that reason is not outweighed by your privacy rights. However, we will inform you of that decision and reasoning for continuation of processing.
Objecting to direct marketing
You have a specific right to object to our use of your personal data for direct marketing purposes, which we will always act upon.
Objecting to automated decision making
You have a right to object if we have made an automated decision, including profiling, which has legal and significant effect against you. You may also have the right to challenge the decision and ask for a human review. These rights do not apply if we are authorised by the law to make such decisions and appropriate safeguards are in place to protect your rights.
Restricting the use of your personal data
If you are uncertain about the accuracy or our use of your personal data, you can ask us to stop using your personal data until your query is resolved. We will let you know the outcome before we take any further action in relation to this data.
Right to Erasure
You can ask us to delete your personal data in some circumstances, such as if your policy has ended and we do not need to keep it for legal or regulatory reasons. If we are using consent to process your personal data and you withdraw it, you can ask us to erase it.
12. Contact us
If you have any questions or comments regarding this privacy notice, or if you are unhappy about the way Royal London uses your information, please contact us using the details below.
- Post: Data Protection Officer, Royal London, Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4EL
- Email: GDPR@Royallondon.com