This notice describes how we collect and use your personal information. It applies to personal information that you provide to us. It also explains the rights you may have in relation to the personal information that we hold about you.
1. Who we are
When we say ‘we’ or ‘us’ in this notice we’re referring to Royal London Mutual Insurance Society Limited, a company registered in England and Wales (registration number:99064).
This is the ‘parent’ company of the Royal London Group and is your main point of contact for all of our companies.
2. What kind of personal information do we hold about you?
We may collect and process the following:
- Information about you – for example name, age, gender, date of birth.
- Contact information - for example email, address, postcode and phone number.
- Online information – for example cookies and IP address (your computer’s internet address), if you use our websites.
3. How is my personal information used?
Your information will be used in a number of ways including;
Competitions and giveaways
We will use personal information including name, email address and contact number submitted by entrants when entering the draw for the purposes of administering the draw. We may also disclose the winner’s name and county of residence on our website.
Royal London Newsletter
You have the right to stop receiving the Royal London Cricket newsletter at any time. All you need to do is to unsubscribe when you receive it or contact us at the email address below.
4. Where do we get your information from?
Most of the information we receive comes directly from you when you sign up for our newsletter or one of our competitions. We may also get personal information about you from other sources:
5. What are our legal grounds for using your information?
Data Protection gives organisations a number of different conditions to allow us to process your information lawfully.
We’ll only use your personal information when one of these conditions has been satisfied. Below you can see how we use your information and the legal grounds for processing this:
|Legal Grounds||Use of your information|
Your personal information may be processed when we receive your consent
The consent you provide must be freely given, informed, specific, unambiguous and be given with a positive affirmative action.
Your consent can be withdrawn at any time.
Necessary for legitimate interests
We also use your information when we have a “legitimate interest” and that interest isn’t outweighed by your privacy rights. Each activity is assessed and your rights and freedoms are taken into account to ensure that we’re not being intrusive or doing anything beyond your reasonable expectation. We’ll assess the information we need, so we only use the minimum.
If you want further information about processing under legitimate interests you can contact us using the details below.
You also have the right to object to any processing done under legitimate interests. We’ll re-assess the balance between our interests and yours, considering your particular circumstances. If we have a compelling reason we may still continue to use your information.
We use legitimate interests for the following:
|Use of your information||Legitimate interest(s)|
|Sending you our Royal London cricket newsletter||
We need to ensure our communications are in line with Royal London’s values as a member-owned organisation.
We also need to grow and sustain our business and develop our brand and effectively communicate with our members
|Competitions and giveaways. We collect and process this information on the basis of your legitimate interests in participating in the competition or prize draw, and in claiming the prize in the event that you win.||We need to grow and sustain our business and develop our brand and effectively communicate with our members|
7. Overseas Transfers
We sometimes use third parties located in other countries to provide support services. As a result, your personal information may be processed in countries outside the European Economic Area (EEA).
These services will be carried out by experienced and reputable organisations on terms which safeguard the security of your information and comply with the European data protection requirements. Some countries have been assessed by the EU as being ‘adequate’, which means their legal system offers a level of protection for personal information which is equal to the EU’s protection. Where the country hasn’t been assessed as adequate, the method we have chosen is standard contractual clauses.
The European Commission has recognised ‘standard contractual clauses’ as offering adequate safeguards to protect your rights and we’ll use these where required ensuring adequate protection for your information. The European Commission approved standard contractual clauses are available here.
We use Transport Layer Security (TLS) to encrypt and protect email traffic. However if your email service doesn’t support TLS, any emails we send or receive won’t be protected. We recommend you don’t send anything confidential to us by email.
Once we receive your information, we use strict procedures and security features to protect your information from unauthorised access.
9. How long do we keep personal information for?
We’ll keep your personal information for as long as it’s considered necessary, for the purpose for which it was collected, and to comply with our legal and regulatory requirements. E.g. we will keep completion prize winners details for 6 months after the draw.
10. What are my rights?
If you wish to use any of your rights under the data protection laws, please contact us.
For example, you might want to access a copy of your information, or to request us to remove your video experience and or email address from our records, or from promotional literature, if you have provided consent for it to be used, or you may want a copy of this Privacy Notice. You should contact our Data Protection Officer by email at GDPR@royallondon.com or by post to:
Royal London House
You also have the right to contact the Information Commissioner's Office if you have any concerns how your personal information is being used. However, we would ask that you contact us in the first instance so to allow us to address any concern or answer any questions you may have.