Our 2020 claims experience

Royal London claims statistics 2018. This image is an infographic and has alternative text available if you are using a screen reader.

99.6% of claims paid in 2020

 

Source - Royal London UK Protection business paid (1 January to 31 December 2020)

Royal London claims statistics 2020. This image is an infographic and has alternative text available if you are using a screen reader.

£591m paid to customers

 

Source - Royal London UK Protection business paid (1 January to 31 December 2020)

Royal London claims statistics 2020. This image is an infographic and has alternative text available if you are using a screen reader.

85,980 claims paid to customers and families at a difficult time

 

Source - Royal London UK Protection business paid (1 January to 31 December 2020)

Help and information on death and money matters

When someone close to you dies everything can seem a bit of a blur and it can be hard to know what to do first. We’ve put together some useful guides on what to do when someone dies such as managing their money.

Read more about Help and information on death and money matters

By your side during the difficult times

If you’re thinking about taking out protection, you’ll want to feel reassured that your plan will pay out if you ever need to make a claim. That’s why we publish our full claims figures every year, - in 2020 we paid 99.6% of all claims received, helping almost 86,000 customers and their families.

There’s been a lot of change in the world through 2020, but some things don't change, and that's our approach to your claims. We’re proud to have a strong claims track record but we know the experience you have is important too.

From a single point of contact in our claims team, to personal support from a dedicated nurse through our Helping Hand service, we aim to give you and your family, a more positive claims experience.

 

Source: Royal London UK Protection business paid (1 January to 31 December 2020)