Our 2019 claims experience

Royal London claims statistics 2018. This image is an infographic and has alternative text available if you are using a screen reader.

99.7% of claims paid in 2019

£575m paid to customers

119,361 claims paid to customers and families at a difficult time

Source - Royal London UK Protection business paid (1 January to 31 December 2019)

Help and information on death and money matters

When someone close to you dies everything can seem a bit of a blur and it can be hard to know what to do first. We’ve put together some useful guides on what to do when someone dies such as managing their money.

Read more about Help and information on death and money matters

You can count on us – a personal and supportive claims experience

If you’re thinking about taking out life insurance, you’ll want to feel reassured that your plan will pay out if you ever need to make a claim. That’s why we publish our claims figures every year. And we’re pleased to report we paid 99.7% of all claims in 2019, helping 119,361 customers and their families at a time of real need.

But when you're going through a difficult time, the help and support you receive is sometimes just as important as the payout. That’s why we make sure we deliver a personal and supportive service.

From a single point of contact in our claims team, to personal support from a dedicated nurse through our Helping Hand service, we aim to give you and your family, a more positive claims experience.