Tell us about a bereavement

Personal information

Usual or last known address

Find out more information on Grants of Probate and Letters of Administration (opens in a new window).

If you’re submitting this form on behalf of the claimant, please provide their details below and not your own.

Your address / Company address

If you’re submitting this form on behalf of the claimant, please make sure to enter their address and not your own.

Contact information

Payment information

We can only make any payment directly to the legal claimant, we cant pay to a Power of Attorney.​

Please note that the account must be in the name of the claimant and must NOT be a:

• Business account;
• Post office account; or
• Building Society account with a Roll Number*

*We can accept Building Society if it has a Sort Code and Account Number.

This can take up to 3-5 working days to clear in your account.​

This can take up to 10 working days (Please allow for postal delays)

To process your claim, we’ll need to see the: 

• Death certificate
• Will - only if one has been left
• Grant of Probate or letters of administration - only if they have been issued
• Original policy documents – if available
• Proof of name (Marriage certificate/ Deed poll/ Decree Absolute). We only need to see this if you are the executor, and your name is different now to how it is in the will.

To make this easier, you can upload scanned images or pictures of the documents you have taken using your mobile phone.

How to take a photo of your documentation:

• You’ve not covered any part of the page.
• All 4 edges of the page are in your photo.
• You can clearly see all the text is in focus.
• There's no shine from a light or window.
• The photo is not a screen shot from your phone as we don’t accept these.
• If providing your passport, the book is open showing 2 pages and you can clearly see your face and all the text is in focus.

All uploaded documents must have a combined file size of less than 28MB.

You can upload multiple documents in each upload box.

Overseas ID and Bank Verification  

Additional Information required if you live overseas.  What you need to do.  

As you live outside the UK we need to see:  
 
TWO forms of identification from you to verify your name and address. 
ONE Foreign bank statement for the nominated account within the last 3 months that clearly shows the Swift Code / BIC / IBAN number.  

If your foreign bank statement shows your name and address this also counts as an identification document. 
To make this easier, you can upload scanned images or pictures of the documents you have taken using your mobile phone.  All 4 corners of the document must be visible on the image you provide. 
 
Simply click, on the “Choose a file” button and select the document you would like to upload.  You can select multiple documents if required. 
 
Documents we accept to verify your name and address: 

• A current signed passport
• A current full driving licence
• A current photo-card driving licence
• A residence permit issued by the home office to EU nationals on sight of their own country's passport
• A national identity card
• A HM Revenue & Customs tax notification
• A Firearms certificate or shotgun licence
• A State/local authority benefit /local authority grant letter
• A Department of Work & Pensions benefit or pension entitlement letter
• A Benefit Book (dated within 3 months)
• A utility bill dated within the last 3 months e.g. gas, electric, telephone (not mobile) or water
• A local authority tax bill (valid for the current year)
• A Bank, building society or Credit card Statement letter (must be full statement dated within 3 months. Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A Mortgage Statement / Mortgage Completion Letter (Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A local council rent card or tenancy agreement
• A Record of home visit made by IFA
• An Educational Loan/ Grant entitlement letter (dated within 3 months)
• An Armed forces card
• An Instrument of a Court appointment (Probate or Court registered Power of Attorney)
• A Care Home Letter - Confirmation of residency (dated within 3 months)
• A Doctor letter (dated within 3 months)
• A Solicitors letter (dated within 3 months) 

Overseas ID Verification 

Additional Information required if you live overseas.  What you need to do.  
 
As you live outside the UK we need to see:  
 
TWO forms of identification from you to verify your name and address. 
 
To make this easier, you can upload scanned images or pictures of the documents you have taken using your mobile phone.  All 4 corners of the document must be visible on the image you provide. 
 
Simply click, on the “Choose a file” button and select the document you would like to upload.  You can select multiple documents if required. 

Documents we accept to verify your name and address: 

• A current signed passport
• A current full driving licence
• A current photo-card driving licence
• A residence permit issued by the home office to EU nationals on sight of their own country's passport
• A national identity card
• A HM Revenue & Customs tax notification
• A Firearms certificate or shotgun licence
• A State/local authority benefit /local authority grant letter
• A Department of Work & Pensions benefit or pension entitlement letter
• A Benefit Book (dated within 3 months)
• A utility bill dated within the last 3 months e.g. gas, electric, telephone (not mobile) or water
• A local authority tax bill (valid for the current year)
• A Bank, building society or Credit card Statement letter (must be full statement dated within 3 months. Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A Mortgage Statement / Mortgage Completion Letter (Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A local council rent card or tenancy agreement
• A Record of home visit made by IFA
• An Educational Loan/ Grant entitlement letter (dated within 3 months)
• An Armed forces card
• An Instrument of a Court appointment (Probate or Court registered Power of Attorney)
• A Care Home Letter - Confirmation of residency (dated within 3 months)
• A Doctor letter (dated within 3 months)
• A Solicitors letter (dated within 3 months) 

Declaration

I confirm that:

1. I am the claimant entitled to the death benefit of the policy number(s) noted in section 1 of this form; or
2. If I am not the claimant named in section 4, I have their consent to fill out this form on their behalf.

• I confirm/the claimant confirms that the information and every answer provided on this form is correct and complete to the best of my/their knowledge and belief.
• I am/the claimant is legally entitled to the death benefit.
• I am/the claimant is 18 years of age or over.
• I accept/the claimant accepts that you will check my/their identity prior to proceeding with any claim for death benefits.
• I/the claimant will sign a receipt for the death benefit if asked.
• I/the claimant will pay any share of the death benefit due to anyone else entitled to it.
• The death certificate I have uploaded represents an image of an original certified copy (or extract in Scotland) of the death certificate / document issued from a registry office and is not from a reproduced copy.

By ticking on the following box I confirm the above/I confirm the above on behalf of the claimant.

* Indicates a required field