Tell us about a bereavement

Personal information

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy or listen on 0800 085 8352.

Usual or last known address

Please tick to confirm if the person who died was survived by one or more of the following:

Find out more information on Grants of Probate and Letters of Administration (opens in a new window).

In the section below, please provide the full details of one of the following;

• The policyholder (otherwise known as the proposer), if they are still alive.
• The executor of the will, if there is a will.
• If a Grant of Probate or Letters of Administration has been obtained, we’ll need the name of the executor listed on that document—even if it’s different from the one named in the will.
• The closest living relative to the deceased (next of kin), if there is no will.

Alternatively, if you’re filling out this form on behalf of the policyholder, executor of the will or the legal next of kin, please ensure the information provided relates to that person, not yourself.

Your address / Company address

If you’re filling out this form on behalf of the policyholder, executor of the will or the legal next of kin, please ensure the information you’re providing relates to that person, not yourself.

Contact information

Payment information

Please provide the payment details of the person named in Section 3 - “Your Details”

The account that Royal London makes payment to must not be any of the following:

• Bank account belonging to the deceased
• Bank account belonging to the Power of Attorney
• Business account
• Post office account or
• Building Society account with a Roll Number.*

*We can accept Building Society if it has a sort code and account number.

This can take up to 3-5 working days to clear in your account.​

To process your claim, we’ll need to see the: 

• Death certificate/Coroners Certificate
• Will - only if one has been left
• Grant of Probate or Letters of Administration - only if they have been issued
• If you have asked to be paid into a bank account that was opened pre 1989, a bank statement dated within the last 3 months.
• Proof of name (Marriage certificate/ Deed poll/ Decree Absolute). We only need to see this if you are the executor, and your name is different now to how it is in the will.

To make this easier, you can upload scanned images or pictures of the documents you have taken using your mobile phone.

How to Upload Multiple Documents

You can upload more than one document in each upload box. To do this:

1. Click “Choose a file”.
2. A window will open showing your files or photos.
3. To select multiple files:
   On a computer: click the first file, then hold the Ctrl key (or Cmd on Mac) and click the others.
   On a mobile device: press and hold the first file, then tap others to select more.
4. Once all files are selected, tap “Open” or “Select”.

You can visit (Digital How to Guide- Converting Images to PDFs) to view a helpful guide on how to convert multiple images of your documents into one PDF file.

If you are having difficulty uploading all the requested documents, please upload what you can, and we will reach out to you via email for any additional information.

All uploaded documents must have a combined file size of less than 28MB. Larger files may not upload successfully.

Overseas ID and Bank Verification  

Additional Information required if you live overseas.  What you need to do.  

As you live outside the UK we need to see:  
 
TWO forms of identification from you to verify your name and address. 
ONE Foreign bank statement for the nominated account within the last 3 months that clearly shows the Swift Code / BIC / IBAN number.  

If your foreign bank statement shows your name and address this also counts as an identification document. 
To make this easier, you can upload scanned images or pictures of the documents you have taken using your mobile phone.  All 4 corners of the document must be visible on the image you provide. 
 
Simply click, on the “Choose a file” button and select the document you would like to upload.  You can select multiple documents if required. 
 
Documents we accept to verify your name and address: 

• A current signed passport
• A current full driving licence
• A current photo-card driving licence
• A residence permit issued by the home office to EU nationals on sight of their own country's passport
• A national identity card
• A HM Revenue & Customs tax notification
• A Firearms certificate or shotgun licence
• A State/local authority benefit /local authority grant letter
• A Department of Work & Pensions benefit or pension entitlement letter
• A Benefit Book (dated within 3 months)
• A utility bill dated within the last 3 months e.g. gas, electric, telephone (not mobile) or water
• A local authority tax bill (valid for the current year)
• A Bank, building society or Credit card Statement letter (must be full statement dated within 3 months. Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A Mortgage Statement / Mortgage Completion Letter (Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A local council rent card or tenancy agreement
• A Record of home visit made by IFA
• An Educational Loan/ Grant entitlement letter (dated within 3 months)
• An Armed forces card
• An Instrument of a Court appointment (Probate or Court registered Power of Attorney)
• A Care Home Letter - Confirmation of residency (dated within 3 months)
• A Doctor letter (dated within 3 months)
• A Solicitors letter (dated within 3 months) 

Overseas ID Verification 

Additional Information required if you live overseas.  What you need to do.  
 
As you live outside the UK we need to see:  
 
TWO forms of identification from you to verify your name and address. 
 
To make this easier, you can upload scanned images or pictures of the documents you have taken using your mobile phone.  All 4 corners of the document must be visible on the image you provide. 
 
Simply click, on the “Choose a file” button and select the document you would like to upload.  You can select multiple documents if required. 

Documents we accept to verify your name and address: 

• A current signed passport
• A current full driving licence
• A current photo-card driving licence
• A residence permit issued by the home office to EU nationals on sight of their own country's passport
• A national identity card
• A HM Revenue & Customs tax notification
• A Firearms certificate or shotgun licence
• A State/local authority benefit /local authority grant letter
• A Department of Work & Pensions benefit or pension entitlement letter
• A Benefit Book (dated within 3 months)
• A utility bill dated within the last 3 months e.g. gas, electric, telephone (not mobile) or water
• A local authority tax bill (valid for the current year)
• A Bank, building society or Credit card Statement letter (must be full statement dated within 3 months. Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A Mortgage Statement / Mortgage Completion Letter (Uploaded images of bank statements from your online banking are acceptable provided your name, address and bank details are clearly visible)
• A local council rent card or tenancy agreement
• A Record of home visit made by IFA
• An Educational Loan/ Grant entitlement letter (dated within 3 months)
• An Armed forces card
• An Instrument of a Court appointment (Probate or Court registered Power of Attorney)
• A Care Home Letter - Confirmation of residency (dated within 3 months)
• A Doctor letter (dated within 3 months)
• A Solicitors letter (dated within 3 months) 

Declaration

• I confirm I'm 18 or older.
• I confirm that I'm the right person to give Royal London the information they need to decide who gets the benefits. If I'm not the person named in Section 3, I have their permission to fill out this form.
• I accept that Royal London will check the identity of the person listed in Section 3 before moving forward with any death benefit claims.
• The uploaded death certificate is a certified copy issued by a registry office and not a reproduction.
• I confirm I'm legally entitled to the benefits or acknowledge Royal London's right to decide who gets paid.
• I agree to share any death benefits with other people who have a right to them.
• If asked, I'll sign a receipt for the death benefit.

By ticking the box, I confirm the information in this form is complete and accurate to the best of my knowledge and reflects the circumstances at the time of death.