Upload documents

Upload documents such as a letter of authority using our online form. If
you need a new copy of a form, call us on 0345 602 0510 and we’ll send
one to you.

Upload documents  

Need to update your details?

To update the personal details for your Retirement Income Annuity, or to get a new copy of a form, call us on

0345 602 0510

Lines open 9am to 5pm Monday to Friday (excluding bank holidays). For overseas customers, call +44 (0)1625 718650.

What you need to know

Royal London is looking after your retirement benefits. Here’s what’s happening:

Your benefits are secure

Royal London is now responsible for managing your pension safely.

Payments stay the same

If you've already started receiving your payments, we'll keep paying the same amount on the same date.

We’ll be in touch

If you haven’t retired, we’ll contact you closer to your retirement date to explain your options.

Frequently asked questions

A Retirement Income Annuity is a financial product that guarantees you a regular income for the rest of your life, in the same way that your previous scheme did. This policy will provide your pension. The amount of income and the way it’s been calculated hasn’t changed - it simply means that it will now be paid by us rather than by your previous scheme.

For more information, read our article on annuities.

You’ve been sent a Retirement Income Annuity welcome pack following a buyout of your previous pension scheme from Royal London. Your welcome pack is made up of your welcome letter and your individual policy document.

A pension buyout takes place when the trustees of a pension scheme transfer
responsibility for paying members pension benefits to an insurer, like us.

The trustees of the scheme pay the insurer a one-off fee, which means the insurer becomes legally responsible for paying the scheme member’s pension.

There’s nothing urgent that you need to do. Your annuity is already set up with us, and we’ll contact you if we need anything and you’ll receive regular updates and statements from us going forward. But there’s a few things you can do now that you’re with us:

  • Check your welcome pack to make sure your details are correct.
  • If you need to update your details, just give us a call.

Getting a new annuity

If you have another pension product with us and would like to take out a separate annuity, visit our Annuity Bureau to compare quotes from trusted partners.

 

Visit Annuity Bureau