We understand that the world can feel as though it's been turned upside down when someone dies. So we are making things easy - whether you're letting us know about an insurance claim or you're the beneficiary of a pension.
Information we'll ask for
We'll take your contact details so we can send any forms you might need, and keep you updated. It'd also help if you have the following information about the person who died:
Their full name
Their last known address
Their date of birth
The date they died
Any policy or plan numbers
The death certificate (we might need the certificate number)
If a will has been left, we will need the name of the executor if you know it.
What to expect
Get in touch
Let us know someone has died. You can do this online, by phone or by post.
Keeping making payments
We'll let you know when it's ok to stop, and refund any overpaid premiums.
We'll contact you
The person handling your claim will let you know if we need any more information.
Getting in touch
To show you how best to get in touch with us, we need to know what kind of policy they had. Don't worry if you don't know, just choose 'I don't know' from the list below.
For funeral plans taken out with Royal London, where the policy started within the last 12 months please call 0345 646 2094, for any older plans, you will need to contact the funeral provider listed on the certificate of entitlement.
Lines are open excluding bank holidays: 8am to 6pm Monday to Friday
What to do when someone dies
The death of a loved one can bring many unfamiliar tasks to carry out, and at a time when you're already feeling overwhelmed. Our range of articles offer guidance on topics such as wills, funerals and probate.
When someone you were financially dependent on dies, it can have a big impact on your money. Our guides can help navigate benefits, managing your money and getting on top of debt.
