Royal London improves pre-sale underwriting tool

Royal London, the UK’s largest life, pensions and investment mutual, has improved its pre-sale underwriting tool to widen the scope of medical conditions covered from 60 to over 3,600. This change to a more flexible customer journey will make it easier and faster for advisers to get indicative underwriting terms.

Advisers can choose to continue to use existing functionality to select from the 60 most commonly disclosed medical conditions during their online journey. However, now, depending on individual client requirements, the new search function will also allow advisers to look across all conditions within the online rules that generate a decision, increasing the search to include 3,633 medical conditions.

Craig Paterson, Chief Underwriter at Royal London, said: “We are always looking at ways we can improve the underwriting service we offer advisers, and we believe this enhancement will mean they will be able to offer their clients a much clearer view of the likely underwriting decision, and any underwriting requirements that may be needed.

“We understand conversations on health conditions can be sensitive and by improving our pre-sale journey we hope these conversations will become easier.”

The usage data will be collected to continually refine and improve the tool going forward.