Adviser Helping Hand Privacy Notice

When we say ‘we’ or ‘us’ in this notice we’re referring to Royal London Mutual Insurance Society Limited, a company registered in England and Wales (registration number: 99064).

Data from LiveSmart

• User details – this includes name, address, phone number, email address etc.

Data from Thrive: Mental Wellbeing

• Aggregated and anonymous data on engagement with Thrive: Mental Wellbeing, usage of the app and how the service has helped improve your mental health.

Data from TrackActiveMe

• Aggregated and anonymous data on engagement with TrackActiveMe, usage of the app and how the service has helped improve your musculoskeletal condition.

Data from Health Hero

• Aggregated and anonymous data on engagement with HealthHero, how the service has supported your health e.g whether a private prescription was provided, a care plan was agreed or you’ve been recommended to speak to your usual GP.

Data from RedArc

• To create a referral to RedArc, Royal London requires personal and contact information about the person requiring the support including the reason for being referred, this is typically the condition the person has.
• Aggregated and anonymous data on engagement with RedArc, how the service has supported you and for what reason.

The information we receive will come directly from our Helping hand partners as listed above.

As a customer of Royal London, we use your information in several ways. In this notice we have included the uses that we feel would be most important to you. There is further information on our full privacy notice on our website.

1. Match services that we provide based on a more detailed understanding of your current and future health position. For example, if you tell us you have a sore back, we would recommend that you try using our digital physiotherapy partner TrackActiveMe.
2. Improve the service that we offer and will be able to refine and improve product offerings both to existing and future clients. For example, add and remove health and wellbeing suppliers based on what your health data actually tells us you need help with.

Any information that you provide as part of Helping Hand will not be shared with or processed for underwriting or claims for your policy.

Employees of Royal London, who need to see or work on Helping Hand, are given access to your personal data. In addition to our own staff, we may share anonymised data with the Association of British Insurers (ABI) and our Reinsurers.

We make sure the use of your information is subject to appropriate protection and we will never sell your data.

Your personal information may be processed when we receive your consent. The consent you provide must be freely given, informed, specific, unambiguous and be given with a positive affirmative action.

If you have any questions or comments regarding this privacy notice, or if you are unhappy about the way Royal London uses your personal data, please contact us using the details below.

Post: Data Protection Officer, Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK104EL. 

Email:  GDPR@royallondon.com

Depending on the specific policy you have with us, some of your personal data might be processed outside of the UK and European Economic Area (EEA). We take specific steps necessary to ensure that your data is treated securely and has the appropriate legal safeguards.  If you wish to find out if this applies to you there is further information on our extended notice on our website.