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Enhancing Your Security with 2FA
At Royal London, we are committed to providing you with the highest level of security for your personal and financial information. That is why we are excited to announce that Two-Factor Authentication (2FA) is on the way! This additional layer of security will help safeguard your online account against unauthorised access and ensure that your data always remains protected.
Check your details are up to date
As we prepare to roll out 2FA, it is essential that we have up-to-date contact information for all our customers. This includes your email address and mobile number, which will be crucial for the authentication process. Ensuring that your details are current will help us deliver a smooth and efficient transition to the new security measures.
Steps to Update Your Information
- Log in to your Royal London account via our website.
- Click on the ‘My security page’ button on the left-hand side. Review your contact details, including your email address and mobile number.
- You can update your personal mobile number or email address by clicking ‘Change’.
- Save your changes
By taking these simple steps, you will be ensuring that you are ready for the enhanced security that 2FA will provide.
The Benefits of Two-Factor Authentication
Two-Factor Authentication is a security process that requires two separate forms of identification to access your account. This method improves the security on your account and will reduce the risk of unauthorized access. Here are some of the key benefits of 2FA:
1. Increased Security
2FA provides an additional barrier between your account and potential intruders. Even if someone manages to obtain your password, they will still need the second form of identification (usually a code sent to your mobile device) to gain access.
2. Peace of Mind
Knowing that your account is protected by 2FA can provide you with greater peace of mind. You can feel confident that your sensitive information is secure and that you have taken proactive steps to safeguard your data.
3. Easy to Use
Setting up and using 2FA is straightforward and user-friendly. Once enabled, the additional verification step becomes a seamless part of your login process, adding minimal inconvenience while greatly enhancing security. You may already use this feature for resetting your password.
4. Compliance with Industry Standards
The Pension Regulator now requires and strongly recommends the use of 2FA for sensitive accounts. By adopting 2FA, Royal London is aligning with best practices and ensuring compliance with these standards.
At Royal London, your security is our top priority. We are confident that the introduction of 2FA will provide you with enhanced protection. Remember to update your contact details to ensure a smooth transition to 2FA and enjoy the peace of mind that comes with knowing your account is secure.
Stay tuned for more updates on the rollout of 2FA and thank you for being a valued customer of Royal London.
For Mobile App users
Important Update for Apple iPhone Users on iOS 15.8.5 and Below
To enhance your account security and enable Two-Factor Authentication (2FA), we’re introducing a mandatory upgrade to Version 4.4 of the Royal London mobile app.
Following this update, the app will require iOS 16 or higher to function. If your Apple iPhone is running iOS 15.8.5 or below, you will no longer be able to access the app.
To check whether your iPhone supports iOS 16, please visit Apple’s official compatibility guide:
https://support.apple.com/en-gb/guide/iphone/iphe3fa5df43/16.0/ios/16.0
What You Can Do
If your iPhone is not compatible with iOS 16, you can still access and manage your plan through our online service.
Simply log in via your web browser to:
Customer Login and Registration - Royal London
You’ll be able to:
- View your plan details
- Check your value and performance
- Update certain personal information
We appreciate your understanding as we continue to improve your digital security and provide you with a safer experience.