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We’re making our support accessible to everyone. That’s why you can now contact us in British Sign Language (BSL) through Convo (formerly SignLive). The service is available remotely by video.

How do I contact Royal London in BSL?

You can contact Royal London in British Sign Language through Convo, our video relay provider. Convo connects
you with a qualified BSL interpreter who helps you communicate with us every step of the way.

The service is also available for people who use American Sign Language, Irish Sign Language, and International Sign Language.

Royal London has partnered with Convo in the UK to unlock conversations with you using real time British Sign Language (BSL) interpreting services.

How? Call them through the Community Directory on the Convo Now app, and it’s funded by us, so no cost to you.

If you would like a callback from Royal London, please provide your unique number to them. This can be found on the homepage within Convo Now.

New to Convo Now? Download the app from your device’s app store and complete a quick one-time registration then make your call using the Community Directory in seconds!

Alternatively you can visit go.convo.io/uk to complete a quick one-time registration and access the Community Directory using your web browser.

Within Royal London and Convo, access is always in your hands.

What can I use the BSL service for?

You can use the BSL service to get help with any of our products and services, such as:

  • General enquiries about your policy

  • Accessing your pension and/or savings

  • Making a claim on a policy

  • To register a complaint

What you need before contacting us

Before you get in touch, please make sure you have:

  • your policy or account details ready, where possible
  • a stable internet connection
  • a camera.

 

How do I use the BSL service?

Download or access Convo

You can access Convo online or through the iOS or Android app.

Register your account

If it’s your first time using Convo, you’ll need to register before you get started.

Search for Royal London

Search for 'Royal London' in the Convo Community Directory and then select Royal London to start your call.

Access Convo online  about How do I use the BSL service?

Frequently asked questions

Yes. There’s no extra cost to use our British Sign Language service through Convo.

 

To contact us through Convo’s BSL service, you can do so Monday to Friday, 8:00am–6:00pm (excluding bank holidays).

If you need help using Convo, support is available through Convo’s help pages and FAQs. You can also contact Convo’s support team directly by emailing hellouk@convo.io.

 

Yes, your information is secure when you use Convo.

  • Accredited interpreters act as a neutral relay to help you communicate with us.
  • Your conversation is confidential.
  • Convo does not have access to your Royal London account or systems.

You can find out more about how Convo protects your information in their data
security and privacy information.