Protecting today
We all face shocks at one point or another – from being made redundant or coping with an illness, to losing a loved one. These events can often have a big impact on our finances and, particularly for those who are financially vulnerable, can turn quickly into a crisis.
What we’ve achieved together
Through our partnership we have:
- donated and raised over £2m
- supported approximately 225,000 people to access vital support through the Turn2us helpline
- funded the 'Stigma in the System' research – exploring the drivers and impacts of stigma, and the changes needed to create a system that supports people with dignity and fairness
- launched a campaign to promote the Turn2us Personal Independence Payment (PIP) Helper – an online tool that helps those entitled to a PIP to manage their application
- collaborated on two campaigns to encourage older people to claim Pension Credit.
Our partnership with Royal London has played a vital part in developing and launching Turn2us’s ambition to tackle stigma as a barrier to financial security and we’re looking forward to developing this further throughout 2026.
Thomas Lawson, Chief Executive at Turn2us
Our future goals
Since our partnership launched, it has helped provide essential support to hundreds of thousands of people when they needed it most. However, we know that building financial resilience also requires longer-term action.
Between now and 2027, we will continue to work together to normalise what it means to ask for support – and help to break the stigma that can discourage many in financial insecurity from doing so.
Together we will:
- Challenge perceptions – collaborate on research and campaigns to help shift perceptions and normalise accessing financial guidance and support.
- Increase take-up of support – help to develop a collaborative advice network that enables individuals to receive the most appropriate, tailored and expert support in times of need.
- Share learnings – share insights and tangible recommendations with other businesses, so that our wider industry can encourage positive change.