2025 highlights
Our performance in 2025 reflected the positive momentum across our business, as we continued to focus on helping customers make informed choices to build lasting financial resilience.
£327m Group adjusted operating profit
Up 18% (2024: £277m), supported by the strength of our Pensions business, higher Protection contribution and our first full year in the bulk purchase annuities market.
£199m ProfitShare payout
ProfitShare will be shared in April 2026 with eligible customers.
£199bn assets under management (AUM)
Our AUM increased to a record £199bn (2024: £173bn) including £6bn from the acquisition of Dalmore Capital.
98% of protection claims paid out
We paid 98% of all protection claims, amounting to more than £821m and over 62,000 claims - for customers, families and businesses.
2.4 million members in total
Our total number of members increased by 6% through 2025.
£3.5m contributed to social impact initiatives
This included extending our partnership with Turn2us, a national charity working to address financial insecurity, by another three years.
We remain dedicated to helping our customers build their financial resilience and navigate the challenges of a changing and uncertain economic environment.
Isabel Hudson, Chair
Read our Chair's statement
We have made great progress, growing and diversifying our business while delivering substantial change. In 2025, we continued to build momentum and lay further foundations to deliver for our customers.
Barry O'Dwyer, Group Chief Executive Officer
Read our Group CEO's statement