Complaints data

Occasionally we do not always get things right and our service falls short of the high standards our customers are entitled to, which result in them making a complaint.

There is a strong focus within Royal London to deal with customer complaints effectively and efficiently and Royal London has a commitment to ensure that we investigate all complaints that are made.

The complaint handling process is very important to Royal London as it provides the opportunity to sort something out that has gone wrong and also gives us a valuable source of customer feedback.

The table below shows how many complaints we received and closed from 1^st January 2020 to 30^th June 2020.

• Firm Name: The Royal London Mutual Insurance Society Limited
• Period covered in this report: 1^st January 2020 to 30^th June 2020.
• Brands / Trading Names covered: Royal London, Scottish Life, Bright Grey, Scottish Provident, Royal Liver, Royal London (CIS)