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Register for online service
You may be able to access your Royal London pension or insurance plan details online by registering for our online service.
Already registered? Go to our customer login page to get started.
Pensions from Royal London since 2004 or Scottish Life
Royal London pensions since 2004 or Scottish Life
Great news, most customers who took out a pension plan with Royal London since 2004 - or previously with Scottish Life - can use our online service. Don't forget you can also use our mobile app.
Royal London before 2004 and other pensions
Royal London before 2004
We've bought, owned and rebranded a number of specialist businesses since we started out in 1861.
If you took out your pension or insurance policy with Royal London before 2004, or with one of the supported providers we've listed, you can register for online service. Your access and what features are available will depend on who originally provided your plan.
- Refuge Assurance
- Royal Liver
- United Friendly
- Canterbury Life
- National and Provincial Policy
Please note that customers with Royal London Co-operative Insurance Society (CIS) plans and policies are currently not able to use our online service.
Insurance plans from Royal London
Insurance plans from Royal London
Our new online service for insurance customers is available now for Royal London Personal Menu or Whole of Life insurance plans.
Right now only certain plans qualify for online service but we're working on improving that.
You'll need to give Royal London a unique, up-to-date email address and mobile phone number to access your plan. If we've got these already, you might have already received an email from us.
Please note, this service does not include Term Life Insurance or Over 50s Life Insurance products bought direct from Royal London.
Insurance policies not currently supported
Insurance policies not currently supported
Our service is still growing and changing but for now the following policies are not available through our online service:
- Abbey National/Santander
- Caledonian Life (ROI)
- Co-operative Insurance Society (CIS)
- Friends Provident
- Irish Life
- Pegasus
- Progress Life Assurance
- Refuge Life
- Scottish Mutual Assurance
- Scottish Provident
- United Assurance Group
Pension policies not currently supported
Pension policies not currently supported
If your policy was originally taken out with one of the following previous providers, we're sorry but our online service is not yet available to you.
- Abbey National/Santander
- Bright Grey
- Caledonian Life (ROI)
- Co-operative Insurance Society (CIS)
- Friends Provident
- Irish Life
- Pegasus
- Progress Life Assurance
- Refuge Life
- Scottish Mutual Assurance
- Scottish Provident
- United Assurance Group
Visit our Your Products section to learn more about how to manage your policy or plan.
Not sure if and how you can register?
Don't worry, our customer service team can help you with the options available. Find out how to get help with registering for online service.