Register to use online services

Service availability

Please note that our pension online service will be unavailable Saturday 30 May 10pm until Sunday 31 May 10pm, for essential maintenance.

Our online services make it easy for you to get things done. Create an account to manage your pensions, insurance plans, and savings and investments online.

Already have an account? Log in here.

Who can use online services

Customers holding the following products can use our online services.

Pensions and investments

Including pensions and investments taken out with:

  • Royal London
  • Scottish Life
  • National and Provincial Policy
  • Refuge Assurance
  • Friends Provident
  • Royal Liver
  • United Friendly

Insurance policies

Including Personal Menu or Whole of Life insurance policies taken out with Royal London.

 

Royal London Stocks and Shares ISA

Including ISAs taken out with Royal London since 2025.

Before you register

Check if you’ve already received an activation email from us. Follow the link in the email to get started.

If you haven’t received an activation email, you can still register online. We’ll first ask for your email address, then guide you through the next steps to set up your account.

Register for our online services

These online services are for customers of products taken out in the UK only. If you have a Royal London product taken out in Ireland, use our Irish site.

Products unavailable to manage online

These products are not available through online services. You can still manage them by contacting us.

Pension plans

  • Abbey National/Santander
  • Caledonian Life (ROI)
  • Canterbury Life
  • Co-operative Insurance Society (CIS)
  • Irish Life
  • Refuge Life
  • Scottish Mutual Assurance
  • Scottish Provident
  • United Assurance Group

Find out more about managing your pension.

 

 

 

Insurance policies

  • Life Insurance and Over 50 Life Insurance bought direct from Royal London
  • Abbey National/Santander
  • Caledonian Life (ROI)
  • Canterbury Life
  • Co-operative Insurance Society (CIS)
  • Irish Life
  • Pegasus
  • Progress Life Assurance
  • Refuge Life
  • Scottish Mutual Assurance
  • Scottish Provident
  • United Assurance Group
  • Aegon Protection Insurance

Find out more about managing your insurance policy.

ISAs

  • RL UM ISA
  • RL(CIS) Platinum Plus ISA
  • PMAS ISA
  • Royal London ISAs taken out before 2025
  • Royal London Investment ISAs

Find out more about managing your ISA.

Help and support with online services

Whether you've lost your activation code, forgotten your password, or are having trouble with online services, we've got you covered.

Help and support  

Having trouble with online services?

We're here to help. Phone us on:

0345 602 1885

Lines open 8am to 6pm Monday to Thursday, and 8am to 5pm on Fridays (excluding bank holidays).

Manage your pension with our mobile app


For Royal London or Scottish Life pensions started in 2004 or later, our mobile app helps you to:

  • See how your plan is doing
  • Make a payment
  • Nominate beneficiaries and more.

Get the app