Online Servicing Form

If you are experiencing technical difficulties with our online pension system, please fill out the form below and we will look into it and get back to you. Our online system will only be available to you if your provider is listed in the drop down below. Find out if you can use online servicing for your policy.

Please use our get in touch form for general enquiries such as changing your address or direct debit details.

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Royal London brand pelican

1. Your details

This section should be completed by all applicants.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
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2. Further information

Please fill in this section with details of your enquiry.

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Can I use online servicing?

We are currently developing our digital capability and only Pensions with Royal London since 2014 or previously Scottish Life are available to access online.

Our online service is not currently available for policies taken out with:

  • Refuge Assurance
  • United Friendly
  • Royal London (pre 2004)
  • Royal Liver
  • CIS
  • Crest pension plans and Buyout Bonds (Ex Scottish Life)