Frequently asked questions
Can I still provide feedback?
We’re no longer asking for your feedback on our proposal at this time. We hope to send you a new information pack about our proposal at the start of next year, where you will have an opportunity to provide feedback.
Will the feedback I’ve already given count?
We’ve reviewed the feedback we’ve received so far, and please be assured we will take all feedback received into account when we write to you in the future.
I’ve not read the pack I’ve received, do I need to?
No, we hope to write to you again about our proposal at the start of next year. We’ll send you a new information pack for you to read and ask you for your feedback again at that point.
Will the pause of the Scheme affect the Uplift or Special Bonus that is currently being offered?
- Yes, delaying our proposal will impact the size of the Uplift and the Special Bonus we can offer under our proposal
- We’ll recalculate the Uplift and Special Bonus when we decide to continue our proposal
- We hope to write out to you again for feedback on our proposal at the start of next year. However, we’ll only write to you when we think it is appropriate for policyholders
What if I can’t get to the Post Office to pay by bar code?
Please call us on 0345 600 4116 (or +441625 718330 if you’re calling from outside the UK) so we can discuss how we can help you.
I’ve changed my contact details. How can I notify Royal London?
Please complete the update your details form or give us a call on 0345 600 4116
(or 01625 718330 if you're calling from outside the UK) between 8am and 6pm Monday to Friday (excluding bank holidays). There may be certain documents we need to update your details.
The policyholder has died. What should I do?
We’re sorry to learn that the policyholder has died. The policyholder’s next of kin should complete the notification of death form or call us on 0345 600 4116
(or 01625 718330 if you're calling from outside the UK) as soon as possible and we’ll talk them through what they need to do. Please make sure they have the policyholder’s death certificate when they phone.
This proposal has been paused and we are no longer accepting feedback. The content below is for information only
The information on this page is only relevant to United Friendly Industrial Branch policyholders.
This page tells you about our proposal to share out more of the Estate of the United Friendly Industrial Branch Fund (UFIB Fund) sooner than would otherwise be the case. This is part of our goal to simplify and modernise the way we do things for our customers.
During March and April 2020, we’re writing to customers with policies invested in the UFIB Fund asking for their feedback on our proposal.
We’ll only go ahead with our proposal if policyholders like you in the UFIB Fund are supportive.
You can download a copy of the information we’ve mailed to customers by clicking on the links in the 'Mailing pack' section.
If you need any help after reading the information on this page, you can find our contact details here.
This is the information we have sent to customers affected by the proposal.
The pack includes:
- Cover letter summarising our proposal, what it means for you, how you go about telling us what you think and what happens next. There are 2 versions of the letter tailored to:
- Your guide to our proposal [PDF, 0.7MB] - This booklet explains everything you need to know at this stage about our proposal. It includes a timeline and glossary of terms.
- How your with profits policy works [PDF, 1MB] - This provides a helpful reminder about how your with profits policy works.
- Feedback form [PDF, 0.8MB] - This form is for information only. Please complete the form provided in the information pack we sent you. Alternatively, use our online feedback form.
We sent you lots of reading material in your mailing pack. Here we’ve gathered some key documents that we refer to in the pack that you may find helpful if you need more information. We’ll add to this section with more information later in the year if our proposal goes ahead.
If you have any questions or would like a copy of this document in a different format, such as large print, please call us on the number provided at the bottom of the page.
Principles and Practices of Financial Management - Royal London maintains a Principles and Practices of Financial Management (PPFM) document for each of its funds. Policies are managed in line with the PPFM for the fund they are held in. Policies invested in the UFIB Fund are managed as part of the Royal London PPFM. This will be updated if and when our proposal goes ahead.
Change of details
To let us know about a change of name or address, please complete the update your details form.
Tell us about a bereavement
To make things easier at what is a difficult time, you can notify us about the person who has died by completing our notification of death form.
Need further help?
If you're calling from outside the UK you can phone us on 01625 718 330.
Our customer services team are available between 8am and 6pm Monday to Friday (excluding bank holidays).
Alternatively you can write to us at:
Royal London House