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We recognise the impact COVID-19 is having on our customers, and some might be experiencing financial difficulty. Our customer service teams are available to help and support you.
Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.
Where to find useful information during COVID-19
If you’re looking for information or support during the Covid-19 pandemic there are several charities and organisations that...
Managing your money during difficult times
In uncertain times like this, thinking about your financial situation can be stressful. But there are things you can do that...
Financial planning Members
Worried about redundancy? Five steps to take
If you're worried about being made redundant, our guide explains what redundancy pay you'd get and what you can do to manage...
Personal Finance Your money
Coronavirus scams – how to spot and avoid them
Scammers are exploiting fears over coronavirus to target consumers. Follow our tips to avoid being scammed.
Avoiding scams Your money
Podcast: How to get support if you’re experiencing a drop in income
Katie Eagles and Sarah Pennells, Head of Financial Capability, discuss the impact of a change in income, what that might mean...
Pensions & Retirement
Missing out on child benefit?
If your income has been affected by the coronavirus pandemic, you may now be entitled to claim child benefit, without having...
How is coronavirus affecting my pension?
In this short animation we look at the impact the coronavirus is having on your pension, and why it’s important to remember...
Why go for financial advice?
Financial advisers are focused on delivering the best outcomes for you and your family. In the current environment it’s more...
Financial planning Pensions & Retirement
How to find a good financial adviser
If you’re concerned about the impact of the coronavirus pandemic on your pensions or investments you may like to get help...
Financial planning Your money
The penny drops podcast: Staying motivated and determined
In this episode of 'The penny drops', our host Andrea Fox joins Mikael Lawal to talk about his journey from poverty to...
Financial planning Members
Looking after your mental health
When you consider or take out life insurance, you might think more about the importance of being healthy. But taking care of...
When someone dies - where to get help
Where to get information, help and support when someone dies - from help with funeral costs to bereavement benefits, and from...
Bereavement Funeral planning
Planning ahead - a checklist
A checklist of things to do to make life easier for your family when you're gone including making a will, power of attorneys...
Bereavement Home and family