Social impact

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Determination for good

At Royal London, putting our customers first is in our DNA. As a mutual, we’re customer-owned and independent, which means our people work solely, and tirelessly, for our customers’ benefit. It also means we focus on the long-term. This makes us determined to secure a better future for our customers, their families, and their communities.

Our social impact approach focuses on the areas where we can use our strengths and work together with others to make a real difference. We’ve identified three key social problems that we want to tackle for the benefit of our customers and communities – building financial resilience, taking on the long-term savings challenge and strengthening responsible business.

And this year, we’re proud to launch 10 new social impact commitments. Each commitment sets out the actions we’re taking to help solve these problems and make a positive difference.

Our social impact themes and commitments

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Building financial resilience

 

1 Help more people get protection

2 Reduce funeral poverty

3 Give people financial knowledge and skills they can use

 

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Taking on the long-term savings challenge

 

4 Create solutions, products and services to enable a positive financial future

5 Fight for a fairer pension system and greater access to advice and guidance

6 Help people engage with their long-term savings

 

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Strengthening responsible business

 

7 Invest responsibly and encourage positive change in business

8 Build sustainability into our operational estate and supply chain

9 Help people prevent a life shock becoming a crisis

10 Create a meaningful, inclusive workplace for our people and their wellbeing

 

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At Royal London, we’ve always had a positive social impact. But we’re determined to do more, to help everyone play their part and take responsibility for shaping a better future.

Our social impact approach focuses on the areas where we can use our strengths and work together with others to make a real difference.

We’ve identified three key social problems that we want to tackle for the benefit of our customers, people and communities. And this year, we’re proud to launch 10 new social impact commitments. Each commitment sets out the actions we’re taking to help solve these problems and make a positive difference.

  1. Too many individuals and families don’t have the right insurance, or aren’t insured at all. So we’re determined to help more people get the right protection.
  2. The high cost of funerals is leaving many people struggling to cope with the financial burden of burying their loved ones. So we’re determined to reduce funeral poverty.
  3. Being able to manage money well can help people plan ahead and handle unexpected events. So we’re determined to give people financial knowledge and skills they can use.
  4. In our industry, providers don’t always put the customer first. As a mutual, we believe in treating our customers fairly. So we’re determined to create solutions, products and services to enable a positive financial future.
  5. We’re determined to fight for a fairer pension system, and improved access to advice and guidance, because we want more people to achieve better retirement outcomes.
  6. Not enough pension savers are confident they’re saving what they need to reach their retirement goals. So we’re determined to help people engage with their long-term savings.
  7. As a leading investor, we can use our position as a force for good. So we’re determined to invest responsibly and encourage positive change in business.
  8. Climate change has been called the defining issue of our time. So we’re determined to build sustainability into our operational estate and supply chain.
  9. A life shock can have a big impact on our finances and wellbeing. So we’re determined to help people prevent a shock becoming a crisis.
  10. We believe it’s important for people to feel engaged and valued at work. That’s why we’re determined to create a meaningful, inclusive workplace for our people and their wellbeing.

At Royal London, we’re determined to do the right things... for our customers, members, people and wider society. Because together, we can make a positive impact.

To find out more visit: royallondon.com/about-us/social-impact