At Royal London, it’s not just about doing business, but doing it the right way.
Being a responsible business, and having a positive social impact, means ensuring we have a robust governance structure in place, a careful strategy for continued long-term growth and success, and an investment philosophy that supports society.
It’s also about creating the right culture to support our people to achieve the best outcomes and experiences for our customers and our members, as well as strengthening our local communities and the environments we’re in. This includes taking a customer-centric approach when developing our products and services, so we meet our overall goal of customer satisfaction.
Finally, it means that we use our thought leadership and campaigning work to bring fresh ideas that allow consumers to understand the complex world of financial services, and have trialled products for people that were underserved by our industry.
We aspire to be rated by our customers as the most trusted and recommended provider in our chosen markets.
We exist to create the best customer experiences in our chosen markets. This reflects the fact that we’re a customer-owned business and so our focus is creating value for customers and members.
What we do
From adding value in our communities to helping customers understand their products and finances, there are lots of ways we aim to create positive change in society.
Our approach to social impact allows us to create positive change that affects our whole society.
Improving our communities
We believe it’s important for businesses to support the communities where they operate.
We’re committed to helping our customers improve their ability to understand and manage their money.
We’re always open and transparent in our approach to tax.
Modern slavery statement
We’re passionate about ensuring our business is conducted ethically.