Social impact

Determination wall-crawler

Determination since 1861. Whatever life throws at you, we can help you get to where you want to be.

At Royal London, it’s not just about doing business, but doing it the right way.

Being a responsible business, and having a positive social impact, means ensuring we have a robust governance structure in place, a careful strategy for continued long-term growth and success, and an investment philosophy that supports society.

It’s also about creating the right culture to support our people to achieve the best outcomes and experiences for our customers and our members, as well as strengthening our local communities and the environments we’re in. This includes taking a customer-centric approach when developing our products and services, so we meet our overall goal of customer satisfaction.

Finally, it means that we use our thought leadership and campaigning work to bring fresh ideas that allow consumers to understand the complex world of financial services, and have trialled products for people that were underserved by our industry.

Our mission

We aspire to be rated by our customers as the most trusted and recommended provider in our chosen markets.

Our purpose

We exist to create the best customer experiences in our chosen markets. This reflects the fact that we’re a customer-owned business and so our focus is creating value for customers and members.

What we do

From adding value in our communities to helping customers understand their products and finances, there are lots of ways we aim to create positive change in society. 

Our approach

Our approach to social impact allows us to create positive change that affects our whole society.

Find out more  about Our approach

Improving our communities

We believe it’s important for businesses to support the communities where they operate.

See how we’re helping  about Improving our communities

Financial capability

We’re committed to helping our customers improve their ability to understand and manage their money. 

Learn about our work  about Financial capability

Tax strategy

We’re always open and transparent in our approach to tax.

Look at our strategy  about Tax strategy

Modern slavery statement

We’re passionate about ensuring our business is conducted ethically. 

Read the statement  about Modern slavery statement