Taking on the long-term savings challenge

The challenge

Too few people are taking, or are able to take, responsibility for their own pension and savings for the long term, which means they’ll lose out on a fulfilling future in retirement.

How we can help

Many financial shocks, such as a shortfall in retirement, can be prevented with the right planning, tools and support.

There are a number of barriers to saving enough for later life, so we’re working in the areas where we believe we can make the biggest difference. We’re supporting people to secure their long-term financial future through our products and services, which we make sure are good value and respond to customer needs. We also look to fix faults in the pension system, and improve access to advice and guidance, through our campaigning work, and communicate directly with customers to help them engage with their savings.

The positive financial future commitment

4 Determined to…

create solutions, products and services to enable a positive financial future

As a mutual we put our customers first. This means we focus all our effort on listening to customers, understanding their needs, and solving the problems that matter to them, rather than satisfying our shareholders. We treat our customers fairly, continually delivering value for money and doing everything we can to provide all customers with the best possible financial future regardless of how they came to Royal London.

We're delivering on this commitment by:

Sharing our success with eligible members through ProfitShare
Designing products and services around customer needs and goals
Continually working to support all customers – including advised, non-advised and long-standing customers – to achieve the best possible outcomes

We're helping to prevent life shocks becoming a crisis by:

Helping people access the right products so they can save more and ensure they're not left struggling following a shock or retirement

The championing commitment

5 Determined to…

fight for a fairer pension system and greater access to advice and guidance

Saving for retirement is a simple idea. So why are pensions so complicated? We think there’s a better way of doing things. That’s why we’re fighting for a fairer pension system, and improved access to advice and guidance. We use our voice to get the message across – lobbying and campaigning for positive change and championing the power of advice.

We're delivering on this commitment by:

Pushing to improve the pension system, make it simpler, and ensure that no one misses out on the money they’re entitled to
Supporting improved access to pension information
Supporting advisers and promoting the value of advice

We're helping to prevent life shocks becoming a crisis by:

Improving financial systems where they are at risk of leaving people struggling financially
Helping more people access advice or guidance so they can improve their financial situation and provide a buffer against shocks

The engagement commitment

6 Determined to…

help people engage with their long-term savings

We want to make sure that our customers are saving enough to meet their retirement goals. As a mutual, we always act in the best long-term interests of our members and customers. We use our communications and experiences to help them make good decisions about their pensions, at every stage of their savings journey.

We're delivering on this commitment by:

Engaging with our members and customers using simple and supportive communications that are easy to understand
Designing communications around customers’ needs – like our mobile app, which enables customers to keep an eye on their pension from their phone, wherever they are
Getting employers and advisers on board by giving them all the information they need to fully support their employees and clients

We're helping to prevent life shocks becoming a crisis by:

Helping people make good decisions, at the right times, so they can save more and achieve a good quality of life in retirement

Preventing life shocks becoming a crisis

Shocks such as a bereavement, illness or job loss are unfortunately part of life. We’ve identified three key social problems that we want to focus on to help prevent life shocks becoming a crisis – building financial resilience, taking on the long-term savings challenge and strengthening responsible business.

Building financial resilience Strengthening responsible business