20 February 2021

Royal London supports customers through Covid-19

4 min read

Meera Khanna, Senior PR Manager
Meera Khanna

Senior PR Manager

Share

Responding to the Association of British Insurers’ (ABI) figures which shows insurers are expected to pay up to £2.5 billion for Covid-19 related claims Craig Paterson, Chief Underwriter at Royal London, said:

“Despite 2020 being an unpredictable year, we continued to pay claims promptly and support our customers through Covid-19. The pandemic has shown the importance of having protection and while receiving a pay-out can help to ease the financial strain of bereavement or illness, money can’t always ease the emotional strain. Royal London protection policies bought through a financial adviser come with a Helping Hand service which provides customers and their families with access to a dedicated nurse who is able to give tailored and personal support to get them through a difficult time.”

Notes to Editors

Royal London’s Covid-19 claims data is from 1 March to 31 December 2020 and shows:

  • £13.1 million was paid for Covid-19 claims
  • The total number of claims paid for Covid-19 was 2,118.
  • Helping Hand provides customers and their families with a dedicated nurse who is able to give tailored and personal support regardless of whether they are making a claim against their policies or just need some practical and emotional support to get them through a difficult time.
  • Data from Helping Hand shows that in 2020, cancer was the biggest reason for nurses providing support, accounting for 19% of the support being offered to customers. This was followed by support for bereavement (18%) and mental health (14%). 

More details on Royal London’s Covid-19 claims can be found here.

About Royal London:

Royal London is the largest mutual life insurance, pensions and investment company in the UK, with assets under management of £139 billion, 8.6 million policies in force and 4,348 employees. Figures quoted are as at 30 June 2020.

For further information please contact:

Meera Khanna, Senior PR Manager