11 June 2020

Royal London resumes face-to-face medical screenings

3 min read

Meera Khanna, Consumer PR Manager
Meera Khanna

Corporate PR Manager - Protection


Royal London will resume requests medical screenings for protection applicants from Thursday, 11 June.

Medicals Direct Group and Square Health, Royal London’s medical screening partners, have introduced safety controls in light of COVID-19 to ensure screenings are carried out in a way that minimises the risk to applicants. The new processes include the mandatory use of personal protection equipment and single use equipment wherever possible. All repeatedly used equipment, for example iPads, will be disinfected before every appointment.

Some applicants may not wish to or be unable to have a face-to-face exam, so when a medical is requested by Royal London, the medical provider will undertake a pre-appointment phone call with the individual to discuss the suitability of an exam. If the exam cannot proceed for any reason the case will be referred back to Royal London’s underwriting team to discuss alternatives with the adviser or their client.

Craig Paterson, underwriting and claims philosophy manager at Royal London, said:

“The safety and wellbeing of applicants is our utmost priority and we have worked closely with our medical screening partners to be able to resume offering face-to-face screening in a safe way.  We are also currently reviewing the cases submitted previously that require a medical exam but couldn’t be carried out.

“As with all changes we’ve made as a result of COVID-19, we continue to closely monitor the situation and make further changes as required.”


For further information please contact:

Meera Khanna, Corporate PR Manager - Protection

About Royal London:

Royal London is the largest mutual life insurance, pensions and investment company in the UK, with assets under management of £139 billion, 8.6 million policies in force and 4,348 employees. Figures quoted are as at 30 June 2020.