30 June 2020

Royal London offers customers a helping hand with wellbeing services

4 min read

Meera Khanna, Consumer PR Manager
Meera Khanna

Corporate PR Manager - Protection


Royal London offers customers a helping hand with wellbeing service.

To help customers at this difficult time, Royal London has arranged for three months’ free access to wellbeing apps Thrive: Mental Wellbeing and TrackActive Me. The mental and physical wellbeing apps are offered as part of Royal London’s Helping Hand support service and are included with all its protection plans bought from a financial adviser.

Christina Rigby, product specialist at Royal London, said:

“We know that times are tough and it is impacting people’s mental and physical health, which is why we wanted to further support our customers’ wellbeing. Customers can already access a dedicated nurse for tailored and personal support through our Helping Hand service. We’re continuously looking at ways in which we can support our customers and I hope they find these new services useful.”

Mental wellbeing

Thrive is an NHS approved mental wellbeing app designed to help build resilience against stress, anxiety and depression. It gives you personalised goals to reduce your risks, activities to help improve resilience, stress-busting techniques such as mindfulness, computerised CBT, and lots more. And if you’re experiencing difficulties at the moment, Thrive can help you identify them and guide you through ways of coping.

Physical wellbeing

TrackActive Me helps you prevent or reduce muscle, joint and spine pain while improving your physical health. Through the app, you can access high-quality physiotherapy advice and personalised exercises for all types of injuries and conditions, to help get you back on track. And to support you to be physically strong and mobile, there are a range of other home exercise options, including pilates, yoga and the ‘Stay Strong and Healthy’ programme created based on your profile and preferences.


Notes to editors

  1. Helping Hand is a package of support services, provided by third parties that aren’t regulated by the Financial Conduct Authority. These services aren’t part of our terms and conditions, so can be amended or withdrawn at any time.
  2. These additional services are for customer use only and will be available for a period of three months from the date the customer downloads the app, ending at the latest on 31 December 2020.

For further information please contact:

Eliot Woolfe, Press Officer

About Royal London:

Royal London is the largest mutual life insurance, pensions and investment company in the UK, with assets under management of £139 billion, 8.6 million policies in force and 4,348 employees. Figures quoted are as at 30 June 2020.