31 July 2019

Access to insurance can be improved through digitalisation of medical records

2 min read

Meera Khanna, Consumer PR Manager
Meera Khanna

Corporate PR Manager - Protection


Toby Bainbridge, head of protection solutions at Royal London comments in response to the Chartered Insurance Institute’s report: Shaping the Future of Medical Records and Protection Insurance

“As digitalisation becomes the norm, it is vital that the insurance industry keeps pace with developments in new technology. Medical records being available electronically can improve access to protection insurance, increase accuracy and also speed up the application and claims process for consumers. GPs are also likely to benefit from digitalisation, as it could create significant cost and time savings for them. But digitalisation also comes with risks and the industry must work with regulators and advisers in a completely transparent way to give consumers the confidence that their data is secure and is used only for the purpose it is intended for.”

Notes to Editors

The full report can be found here.

For further information please contact:

Meera Khanna, Corporate PR Manager - Protection

About Royal London:

Royal London is the largest mutual life insurance, pensions and investment company in the UK, with assets under management of £139 billion, 8.6 million policies in force and 4,348 employees. Figures quoted are as at 30 June 2020.