Making a claim
If you need to make a claim, filling out forms may well be the last thing on your mind. We’ll make it as clear and easy to do as we can.
We’ll tell you the name of the person handling your claim and they’ll stay with you throughout the process.
Please use the contact numbers below. If you’re not sure which number to ring, just choose one and we’ll help you from there.
We’ll send you a claim form. Just fill it in and send it back to us, in the envelope provided, with any other documents we’ve asked for.
For plans bought through a financial adviser:
You or your adviser should phone us on 0345 6094 500 to register the claim. We’re available Monday to Friday 8am to 6pm.
Find out more about making a claim
For Over 50s Life Cover or Life Insurance (including Serious Illness benefit or Children’s Benefit) bought directly from us:
Call us on
0345 266 5400
We’re available Mon to Fri: 8am–7pm. Sat: 9am–5pm. Sun: 10am–4pm.
Or by post at:
PO Box 409
Royal London House