Speak to your financial adviser or find a financial adviser.
We believe good protection is about more than just money
That’s why all our protection plans bought through an adviser come with Helping Hand - a comprehensive support service.
It’s available to use from the day your plan starts – not just when making a claim. It doesn't cost anything extra to use and your family (partner and children) can use it too.
If you ever suffer a serious illness, injury or bereavement, it provides you with the additional support you might need beyond a financial payout.
Personal support whenever you need it
We work with a company called RedArc who’ll give you the support of a dedicated nurse. They’ll provide tailored and personal support whenever it’s needed for as long as it’s needed.
Whenever you need to speak to someone or access specialist services, you’ll always speak to the same person.
If the worst happens and you need help coping with the death of a loved one, the dedicated nurse can provide long-term support as well as bereavement counselling for the family members.
Or if you’re diagnosed with a serious illness like cancer, the nurse can help you understand a diagnosis or provide advice on how to manage the side effects of treatments better.
Depending on the type of illness or injury, the dedicated nurse can recommend a number of additional services if they think it’s going to help. For example:
- a second medical opinion
- support recovering from a heart attack
- speech and language therapy after a stroke
- complementary therapies to help manage symptoms or help with recovery
We also offer access to independent career, legal and medical helplines to support you when you need a professional opinion or independent advice.
Watch our short video to find out how the service works.
Find out the difference Helping Hand has made to our customers.
Helping Hand is a package of support services, provided by third parties that aren’t regulated by the Financial Conduct Authority. These services aren’t part of our terms and conditions, so can be amended or withdrawn at any time.
To find out more about Helping Hand speak to your financial adviser or find a financial adviser.