Who do I speak to if I have a complaint?
Providing our customers with excellent service is very important to us. But if there's anything you're unhappy about, talk to our Customer Service team who will try their best to resolve the matter.
If you want to make a complaint, write to our Customer Relations team at:
PO Box 413
Royal London House
If you're not satisfied with our response you can complain to the Financial Ombudsman at:
Financial Ombudsman Service