How to register

Registering for our online service can be done in a few easy steps.

To register: 

• Have your plan number to hand
• Enter your details on our online form.
• Select your own password and security questions.
• Select your memorable questions and answers. These will be used to reset your password if you've forgotten it.
• Read and agree to the online terms and conditions.

When you've registered, you'll receive an email to confirm that your registration has been successful. 

You'll then be asked to select three different memorable questions and provide your answers. These questions will be used for additional security and allow you to reset a forgotten password online. 

• Read and agree the online terms and conditions
• You'll receive a confirmation email advising that your registration has been successful

Ongoing support

If you have any queries or problems with registering please contact our web support specialists on 0345 60 50 401 | Opening hours: 8:00am to 6.00pm Monday - Thursday and 8:00am to 5:00pm on Friday.