Surrenders & maturities
Frequently asked questions
Here are the answers to some of the questions you might have about the surrender or maturity of your Royal London life, savings or investment policy. These answers don't relate to Royal London pension, car, home or business insurance policies or funeral plans.
Surrendering means cashing in your policy early. It may mean that you may get back less than you have paid in. It may also mean that you get back less than you would if you continued to pay your premium. If you cash in a policy that includes life cover, the life cover will stop, so we won’t pay anything when the life assured dies.
Before you decide to cash in your policy you should consider other options that you may have. These depend on the terms and conditions of your particular policy but could include the following:
- Selling your policy. If you have a with profits endowment or whole of life policy, you can get details of companies that buy and sell these by calling The Association of Policy Market Makers on 0345 833 0088 or visiting their website.
- Reducing your premium
- Taking a break from paying your premium
- Stopping paying your premium. If you keep your policy but stop paying the premium, we will pay less money when the policy ends than if you had continued to pay the premium.
For further information about the options available for your particular policy or cashing it in please contact us. While we can provide information, we cannot advise you what to do. If you are in any doubt as to what to do, you should contact a financial adviser for advice. If you do not have a financial adviser, you can get details of local financial advisers by visiting Unbiased.co.uk. Advisers may charge for providing such advice and should confirm any cost beforehand.
If your policy has been assigned, it means that rights to claiming on the policy have passed to someone else, for example a bank or building society. In this case, before you can cash it in we will contact the bank or building society.
You do not need to contact us when your policy matures as we will automatically send you a cheque unless you have assigned your policy. If you have assigned your policy, it means that rights to claiming on it have passed to someone else, for example a bank or building society. In this case you will need to contact the bank or building society first.
If you have assigned your policy absolutely, it means that ownership has passed to someone else. In this case we will send the cheque to the new owner.
If you have a with profits policy, you can read about how we manage our with profits fund, including how we decide bonuses, in the PPFM section of our site.