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Update pension policy details
If your personal details or circumstances change, you can keep us up to date by contacting the provider of your original pension.
We've acquired a number of pension providers over the years, so to make things a little easier, we've popped all of the relevant contact details below. With the right information to hand, you can send your information through to the right team, which means we're able to respond to and process your request quicker.
If you took out a pension policy with...
Royal London (after 24 November 2014) or Scottish Life:
Tel: 0345 60 50 050
If you took out a pension policy with...
Phoenix Life or Abbey National/Santander:
Tel: 0345 741 3002 (Mon - Fri, 9.00am - 5.00pm)
If you have a pension policy with...
Royal London Ireland (formerly Caledonian Life) and are living in Ireland:
Tel: 01429 3333 or 1800 453 453
If you're calling about a Royal Liver policy and are living in Ireland please use the following number:
1850 201 351
If you took out a pension policy with...
Royal London (CIS)
Call: 03456 057 777
Pension opening hours 8.30- 5.00 Monday to Friday
Stakeholder Pensions 8.00 – 8.00 Monday to Friday and 8-5 on Saturday and Bank Holidays
If you took out a pension policy with...
Scottish Provident:
Tel: 0345 271 0900
Lines open Mon-Fri 8.30am - 6.00pm
If you took out a pension policy with...
United Friendly or Refuge Assurance or Royal London before 2004
Tel: 0345 050 2020
Lines open Mon to Fri 8.00am - 6.00pm
If you took a pension policy out with…
Your employer
Please refer to your welcome pack for the contact details for the team that deals with your scheme.
