Update life insurance policy details

New addresses, new babies, new names and new bank accounts - there's plenty that can change while your insurance plan is in place.

If you need to update your personal details, you can do so by contacting our customer support team using the form below.  One of our customer service team will then contact you back to complete the process and update your details for you.

Need to let us know someone has passed away?

If you need to notify us of the death of a loved one who had an insurance policy with us and you're not sure what needs to happen, we can help to make the next steps as easy as possible.

Get in touch about Need to let us know someone has passed away?

Update your policy

*Please note that we can only respond to you by email if we have previously verified your email address with you. If you have not verified your email, then please call us.

If you took out your policy with RL (CIS)

Please call us on:

03456 057 777

Lines are open 8.00 – 8.00 Monday to Friday.  8.00 – 5.00 Saturday and Bank holidays

If you took out your policy with Abbey Life/Santander

Please call us on:

0345 741 3002

Lines are open 9am - 5pm Monday to Friday.

Other ways to get in touch

Please call us on 0345 050 2020

Please call us on 0345 600 7788

Please call us on 0345 6094 500

Please call us on 0345 605 7777 or you can send a letter to:

Churchgate House

5th Floor Reception

56 Oxford Street

Manchester

M1 6EU

Please call us on 0345 741 3002 or you can send a letter to:

301 St Vincent Street

Glasgow

G2 5PB