Make a complaint

If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.

You can view our complaints policy in full to learn more about how we'll deal with your grievance, or you can simply get started by filling out our complaints email form. 

By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team. 

* Indicates a required field.

Have a question about your gift card?

Not sure when you will receive your gift card? You can use our handy checker to see when you can expect it to arrive.

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Complaint form

1. Your details

This section should be completed by all applicants.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Title *

2. Details of your complaint

Please fill in this section with the relevant policy information and details of your complaint.

Policy information
Is this your policy? *
More information

* Indicates a required field

You can also contact us by phone or through the post using the following details:


0345 603 6733

(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays


Customer Relations
Royal London House
Alderley Road