Make a complaint
If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.
You can view our complaints policy in full to learn more about how we'll deal with your grievance, or you can simply get started by filling out our complaints email form.
By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team.
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Have a question about your gift card?
Not sure when you will receive your gift card? You can use our handy checker to see when you can expect it to arrive.
(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays
Royal London House