Make a complaint

If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.

You can view our complaints policy in full to learn more about how we'll deal with your grievance, or you can simply get started by filling out our complaints email form. 

By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team. 

Complaint form

Is this your policy?

You can also contact us by phone or through the post using the following details:


0345 603 6733

(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays


Customer Relations
Royal London House
Alderley Road