Let us know someone has passed away

How to notify us of a death

We understand that when someone makes a claim, it is at a difficult time in their lives. So we believe it’s important to make things as easy as we can and to treat every claim with care and compassion.

When you call us, please try to have the following information to hand:

  • The name of the deceased and their last known address
  • Their date of birth if you know it
  • Plan number (s) - not essential but it will help us locate any plans they held with us
  • The death certificate if you have it (we might need the certificate number)
  • The date of death
  • If a will has been left, we will need the name of the executor if you know at the time you are calling

We will need your contact details (name and daytime contact number) so that we can reach you again if we need any further information to process the claim. There may be additional information we need - but we will let you know when we walk you through the process step by step.

To let us know that someone has passed away, please use one of the contact numbers shown below. This is the quickest way to start the claims process and we can help support you through it. There are addresses available for the teams that process bereavement claims if you prefer to start the claims process off this way, but please ensure you provide us with your contact information and we do advise that you call us.

Who to contact...

For critical illness and protection policies bought via a Financial Adviser with Royal London or Bright Grey, please call 0345 609 4500 or write to us at 1 Thistle Street, Edinburgh, EH2 1DG.

For critical illness and protection policies bought via a Financial Adviser with Scottish Provident, please call 0345 271 0007, or write to us at 301 St Vincent Street, Glasgow, G2 5PB.

For over 50's life cover and serious ill health claims for policies bought directly with Royal London, please call 0345 266 5400 or write to us at Customer Services, PO Box 409, Royal London House, Alderley Road, Wilmslow, SK9 0EG.

For Funeral plans taken out with Royal London, where the policy started within the last 12 months, please call 0345 266 5400, for any older plans, you will need to contact the Funeral provider listed on the Certificate of Entitlement.

For endowments, savings plans & whole of life policies taken out with Royal London, United Friendly, Refuge Assurance before 2004, please call 0345 600 6505

For pensions taken out with Royal London or United Assurance before 2004, please call 0345 850 0532 or write to us at Royal London, Royal London House, Alderley Road, Wilmslow, Cheshire, SK9 1PF.

For pensions taken out through a Financial adviser (also ex Scottish Life), please call 0345 6045155, or write to us at PO Box 413, Alderley Road, Wilmslow, Cheshire, SK9 0EN.

For policies taken out with Royal Liver please call 0345 303 2511 or 01850 201351 if calling from Ireland, or write to us at Royal London, Royal London House, Alderley Road, Wilmslow, Cheshire, SK9 1PF

For policies taken out with CIS, please call on 03456 057 777 or write to us at Churchgate House, 5th Floor Reception, 56 Oxford Street Manchester, M1 6EU.

For plans taken out with Abbey National or Santander, please call Royal London Retail on 0345 741 3002 or write to us at 301 St Vincent Street, Glasgow, G2 5PB.

For plans taken out with Phoenix Life, please call 0345 788 3311 or write to us at Phoenix Life, PO Box 1243, Peterborough, PE2 2LD.

If you're not sure who the plan was originally taken out with, you can check our lost policy pages as a starting point or Call 0345 050 2020 to speak to one of our customer call teams and they will put you in touch with the correct area, we're available Monday to Friday 8am - 6pm.