Ascentric appoints Andrea Carter as Director of Customer Service
11 January 2016
Ascentric today announced the appointment of Andrea Carter as Director of Customer Service, a newly created role within the organisation. Andrea, who took up her role on 4 January 2016, joined the team from Lloyds Banking Group where she was Service Excellence Director.
Reporting directly to Jon Taylor, Managing Director of Ascentric, Andrea will be responsible for leading the delivery of Ascentric’s customer service offering for advisers through its front and back office teams.
Jon Taylor, Managing Director of Ascentric, said;
“Andrea brings a wealth of experience to this newly created role, having worked for large financial services organisations throughout her career. I welcome her to the team and look forward to working with her as we continue to build our exceptional service offering for advisers.”
Commenting on her appointment, Andrea Carter, Director of Customer Service at Ascentric, said;
“Service is a key differentiator for our business and I look forward to working with the team to continue to build a first class service proposition in a very competitive market.
“I'm looking forward to sharing my experiences with Ascentric. Building a service proposition around what truly matters to customers is critical to serving them brilliantly.”
For further information please contact:
020 7506 6791
07919 171 953
About Royal London:
Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £83.1 billion. Group businesses serve around 5.3 million policyholders and employ 2,958 people. (Figures quoted are as at 30 September 2015).
Ascentric, IFDL and Fundsdirect are trading names of Investment Funds Direct Limited (IFDL).
Investment Funds Direct Limited was founded in 1982, and Fundsdirect launched as the UK’s first online fund supermarket in December 1999. Since that time, the company has built on its reputation as a leading UK fund supermarket to provide Financial Advisers with a Wrap platform under the brand name of Ascentric. It provides a full white label solution for institutional clients requiring bespoke technology and administrative services.
Ascentric is a Wrap platform, available exclusively to financial advisers and offers a fully integrated online investment management and dealing platform. It also enables advisers to transfer their clients’ assets onto a single platform to provide them with the ability to manage their client’s financial needs in just one place.