What we care about
Doing our best for our employees, our customers & our communities
For Royal London Corporate Responsibility means doing business the right way, and by that we mean:
Adding value in the community
We believe it’s important for businesses to support the communities where they operate, and that’s why we encourage our employees to volunteer and support local charities.
In 2016, we changed our approach to our Community Engagement programme. We’re moving to a stronger focus on support within our local communities, working with local charitable partners.
Our Corporate Responsibility programme’s theme, chosen by staff, is 'to support people with a chronic or long-term condition'. This strongly aligns to our business as a life and pensions provider. In December 2016, our staff chose new charity partners for each office. We will be working with these charities to help them meet their aims over two years. We are also partnering with Business in the Community (BITC), the Prince’s Responsible Business Network, with The Silver Line, the free helpline for older people, volunteering as a telephone friend, and with East London Business Alliance in London.
We are unable to support any other causes or charity partnerships outside the activities named above.
Responsible business practices
We believe in treating all customers fairly, and while we are developing simple, transparent products we also believe it is important to explain them clearly. We’ve developed a ‘Finglish’ glossary on our website, which translates confusing financial English that plagues the financial industry into plain English.
Our Royal London Asset Management (RLAM) business is committed to being a responsible investor. This means being a good steward of assets and promoting responsible investment with other stakeholders. And as part of that commitment RLAM seeks to understand environmental, social and governance risks and opportunities within the investment process.
Investing in the workplace
We value our employees, and show them how much we care through helpful services such as our Employee Assistance Programme. Because we think healthy people are happy people, we also offer workplace health initiatives and a range of flexible benefits to improve their working life.
We are also committed to recruiting, developing, promoting and training employees on the basis of individual competencies and performance, respecting and valuing a diverse workplace.
Looking after our environment
For us this means things like minimising our business travel to reduce carbon emissions, and investing in video and teleconferencing technology. It also means increased recycling facilities in our buildings, reducing water and energy usage as best we can, for example: through more efficient kitchen facilities, heating, cooling and ventilation systems.
We also take environmental impacts such as the use of energy, natural resources and the production of waste into account through our Property Investment activities. Read more information.