As a mutual, we’re focused on much more than profits. We’ve always been a responsible business, doing the right things for our customers, members, people and wider society. But we’re committed to having an even greater positive social impact, so we can give back as much as we can to our society.
Creating positive change
At Royal London, our purpose is to deliver the best customer experience and outcomes possible. This will help us deliver our vision of being the most trusted and recommended life, pensions and investment company – and our core values, to be trustworthy, empowered, to collaborate and achieve, will help us get there. Our approach to social impact expands on this, allowing us to create positive change that affects not only our people and customers, but our whole society.
Our social impact themes
We’ve identified three key social problems – our social impact themes – where we can make a real difference by tackling these issues over the longer term.
Building financial resilience
We’re helping people to build resilience that can weather life’s storms.
Taking on the long-term savings challenge
We’re supporting people to secure their long-term financial future.
Strengthening responsible business
We’re committed to strengthening society to create a better future for all.
Our 10 commitments
We've also developed 10 social impact commitments, aligned to our three themes. These describe the specific things that Royal London is doing to tackle these problems and how we plan to make a positive difference.
ProtectionHelp more people get protection.
Funeral PovertyReduce funeral poverty.
Financial CapabilityGive people financial knowledge and skills they can use.
Positive Financial FutureCreate solutions, products and services to enable a positive financial future.
ChampioningFight for a fairer pension system and greater access to advice and guidance.
EngagementHelp people engage with their long-term savings.
Responsible InvestmentInvest responsibly and encourage positive change in business.
Environment and SustainabilityBuild sustainability into our operational estate and supply chain.
CommunityHelp people prevent a life shock becoming a crisis.
PeopleCreate a meaningful, inclusive workplace for our people and their wellbeing.