We're proud to be honest when explaining our corporate governance to our customers and members.
This means being clear about our decision-making processes, the policies we adhere to, compliance and how we are regulated, as well as our method of handling complaints. You can find out more about our Board and Executive Team along with other important elements of our Corporate Governance.
Articles and terms of reference
Discover Royal London's articles and terms of reference here.
Principles and Practices of Financial Management (PPFM)
Here you’ll find our Principles and Practices of Financial Management (PPFM) documents along with guides to help you understand them.
Regulatory returns and publications
Solvency II regulatory reporting was implemented from 1 January 2016 and all European insurers (including Royal London) are formally required to report on this basis.
Remuneration policy statement
Our remuneration policies explain how we remain FCA compliant whilst fairly remunerating our Royal London team.
As a mutual, you might think that Royal London doesn’t have any investors - but we do have external investors.
We're committed to handling all of your feedback quickly and professionally - and that includes any complaints.