Bright Grey research highlights the value of a second medical opinion
Thursday, 26 March 201
New research from Bright Grey – part of Royal London, the largest mutual life, pensions and investment company in the UK – finds almost two thirds (63%) of people would take a second medical opinion if it was offered, when receiving a diagnosis from a medical professional. It also found that a quarter (25%) of UK adults have wanted a second medical opinion at some point, yet many (66%) have never been offered one.
Almost half (49%) of those surveyed by YouGov (2,093 UK adults) believe a second medical opinion should always be offered when someone receives a diagnosis from a medical professional; and when asked about location and timing, the overwhelming majority (85%) said they would prefer it to be face-to-face; and almost half (49%) would like it to be provided by a UK based professional.
The findings follow Bright Grey’s recent announcement (Feb 2015) that its Helping Hand service has been extended to include a second medical opinion. Unlike similar UK providers’ services, Helping Hand’s second opinion is available face-to-face (within the UK) and customers can request one without making a claim.
Debbie Kennedy, Head of Protection Proposition for Royal London Group’s Intermediary Division, said:
“This research not only highlights the value customers place on receiving a second medical opinion; it also reiterates how important it is for customers to have a personal conversation with a medical professional. Helping Hand’s second medical opinion option sets it apart from other UK providers because we’re offering face-to-face consultations and, as with all the services available through Helping Hand, it can be used any time – not just at the point of making a claim.”
Note to Editors:
- Other key findings: over half (58%) of UK adults said they would want any recommended courses of treatment from a second opinion to be available on the NHS; only 15% of UK adults currently own a health-related insurance product.
- A second medical opinion is now available to all Bright Grey menu and relevant life customers: existing and new. Unlike similar UK providers’ services, Helping Hand’s second opinion is available face-to-face (within the UK), and customers can request one even if there’s no claim.
- If a customer feels unsure about a medical diagnosis or recommended course of treatment, a personal nurse adviser from RedArc can now help them decide if they would benefit from a second medical opinion. Afterwards, their personal nurse adviser will remain on hand to help them understand the second opinion, discuss the suggested options, as well as help them come to terms with the outcome.
- Helping Hand gives customers, and their immediate families, practical and emotional support at difficult times in their lives. The service is delivered through a number of third-party suppliers including RedArc, an independent care advisory service. More details at: www.brightadviser.co.uk/helpinghand.
- Methodology: This research was carried out online by YouGov from 19th to 20th March 2015. It surveyed members of the YouGov Plc GB panel of 350,000+ individuals. Emails were sent to panellists selected at random from the base sample. The responding sample (2,093 UK adults) was weighted to the profile of the UK population to provide a representative reporting sample, based on census data.
For further information please contact:
Nancy Baynes or Mona Patel: firstname.lastname@example.org
About Royal London
Royal London is the largest mutual life, pensions and investment company in the UK with Group funds under management of £82.3bn. Group businesses serve around 5.3m customers and employ 2,823 people (figures quoted are as at 31 Dec 2014). The Group is currently moving all of its UK businesses under a new version of the Royal London brand (Scottish Provident and Bright Grey will rebrand in 2015).