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Make a complaint

If something is not quite right and you would like our Customer Relations team to look into it for you, then please fill out our complaints email form below.

You can view our complaints policy in full to learn more about how we'll deal with your complaint.

By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team. 

Have a question about your gift card?

Not sure when you will receive your gift card? You can use our handy checker to see when you can expect it to arrive.

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Complaint form

* Indicates a required field

1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Title *
Please enter your first name as it appears on your account.
Please use the format DD/MM/YYYY
This is the email address we'll use to set up your online account. We'll also use it to send you updates about your policy.
Address

2. Details of your policy or application

To help us process your complaint, please fill in this section with your policy or application information where relevant.

Is your complaint in relation to a policy with Royal London? *
Is the policy yours? *
What type of product is the policy? *
You will find this on your National Insurance card, benefit letter, payslip or P60
How is your policy paid? *
You will find this on your statement or policy documents
If the complaint isn't about a Royal London policy, or if you're unsure, please select 'unknown'

3. Your Complaint

To help us investigate your complaint, please give us as much information as you can.

You can select more than one file at the same time. You can upload a maximum of 10MB at once, regardless of the number of files

* Indicates a required field

You can also contact us by phone or through the post using the following details:

Phone:

0345 603 6733

(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays

Post:

Customer Relations
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL